FAQ's
Where are you located?
Orritel West is conveniently located in Andheri West 20 minutes away from the Domestic and International airport. Our address is 34-B, Opp. Fame Adlabs Cinema, Off New Link Road, Andheri West, and Mumbai. 

Could you arrange airport pick-up for me?

Yes, a pick-up charge is applicable. Contact info@orritel.com with your arrival date.

Do you offer car parking?
You may park the car in the hotel premises.

How far are you from the airport?

Domestic Airport 9 Kms, International Airport 9 Kms.

How far are you from the railway station?

Andheri Railway Station (West) 2 Kms.

How do I make a reservation online?

Visit the link at http://bookings.orritel.com/bookings/hr_index.php and follow the instructions to make your reservation with a credit card.

I need help completing my online reservation, can you help me out?
Sure, we'd be glad to assist you. Please send an email to info@orritel.com or call us at 91-22-26732256.

Is there any discount for a group booking over rack rates?

Yes, depending on the size of the group and availability, we can work out a group rate for you. Please contact us at info@orritel.com with your requirements.

Does it matter when the registration guest's name and stay period differ from that on the reservation form?

The change of details has to be informed to the hotel 48 hrs. priors to check-in.

What type of credit cards do you accept?
We accept Mastercard and Visa cards.

Is it safe to use my credit card?
Yes your transaction is processed through HDFC Bank via a secure payment gateway.

Are taxes included in the hotel room rate?
No, the taxes are extra.

Do you offer smoking rooms?
You may smoke only in the smoking rooms. Please check the same at the reception on arrival.

What different rooms does the hotel have?
Standard, Deluxe, Semi Suite, and Suite

What are the breakfast timings?
The breakfast service is from 7:30 am to 10:00 am and thereafter service is on till 12:30 mid night.  We do not have 24x7 Room Service.
 
Is the breakfast included in the price?
Yes

Do you have food options for lunch / dinner?
Join us for lunch or dinner at our restaurant - Orritel Coffee offers you a wide range of delectable North Indian cuisine. With authentic recipes and hand picked ingredients, we promise you flavors that will excite your taste buds. Choose from a wide range of dishes for your breakfast, lunch and dinner. We have extended happy hours from 11 am to 10 pm. So loosen your ties, drop your guard, relax and enjoy the true Orritel Coffee experience.

What is your check in time? 
Our check in time is 12 noon. 

What is the check out time?

Check out time is 12 noon.

Do you offer early check-in / late check-out?
We may be able to offer early check-in / late check-out depending on availability. Do let us know of your requirement at the time of reservation and we will try to accomodate it.

How do I cancel my reservation?
Contact us via email or phone. Cancellation charges may be applicable.

What is the distance to your hotel from Kokilaben Ambani Hospital?
We are a stone's throw away from Kokilaben Ambani Hospital. It is less than 5 minutes away by taxi/autorickshaw.

Do you offer car rental?
Our travel desk can assist you with a car rental service, do let us know of your requirements.

Do you provide cloak rooms for my luggage?

Yes we do have a luggage room that you can use prior to check-in / check-out.

Do you have internet and wireless (wi fi) connection?

Yes, we do offer Wi-Fi internet access on a chargeable basis.

Do you offer a sight-seeing tour of Mumbai?

We can arrange one through our travel agent.
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